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  Frequently asked questions

Having trouble getting started or questions about your HDTV subscription?

Below we have listed some questions and answers. If you still cannot find what you're looking for, please do not hesitate to contact us via email or phone +47 75 80 32 05 or +34 618 483 651. The office is open between the hours:  9 to 17 on weekdays only.

What is the difference between and other providers of digital TV?

We deliver high-quality HDTV solutions and have the best customer care service. Our unique solution makes us the most preferred provider of Scandinavian HDTV in Spain. has a high quality customer service and availability.

What is the difference between analogue TV, digital TV and HD TV?

Digital television uses so-called digital modulation and compression to broadcast video, audio and data signals to TV sets. Digital television enables to transmit more channels on the same bandwidth as an analog channel requires. Another possibility is to send programs in HDTV format. The digital signal eliminates the conventional analog transmission interference producing grainy images and sound. Analog disturbances may however be replaced by digital MPEG compression disorders, as freezing of image, this occurs when the signal is sent at low speed and can then stop functioning completely in some situations where analog broadcasts would give a weakened but usable image. With digital TV you get better sound and sharper picture when you watch TV. With HDTV you will get far better resolution and quality of both sound and image, you get a whole new TV experience.

What is required to watch HDTV?

To watch TV in HD quality, you need an HD ready TV and a digital receiver that supports HDTV. HD stands for High Definition. We recommend that you have a stable Internet Line either wireless or fixed of minimum 1 mbit. You need a pre-programmed TV box that you get from us, wires to attach the TV and power cable. All this included in the package from us.

What to do when I get the box in the house Guide to get started?

- Plug the HDMI cable into the TV and to the TV box, then plug the power cable to the TV box and to power. Check that your HDMI cable is plugged in properly at both ends. Connect the internet via wire or WiFi.

How much does a subscription cost?

The price for TV box is dependent on the type of subscription you choose and how many subscriptions you would like to have.

Do I need to replace the existing wiring of TV and broadband equipment?

We recommend having a stable baseline of 1.5 Mbps wireless or fixed Internet connection to get the best solution from us. If you have multiple TV sets that you want the same channels on you need one box per TV and we advice to have a separate Internet line for TV.

Can I get TV, broadband and telephone service?

In the longer term also offer broadband Internet and telephony by building infrastructure in Spain. Today we offer Internet subscriptions through close cooperation with Movistar owned by Telefonica.

I have faults in the picture, what do I do?

If the image is unclear verify light and contrast settings on your TV. See the instruction manual for your TV for further guidance. If you believe the problem is in the TV box, please contact our customer support.

I get no video or audio, what am I doing wrong?

Check that the HDMI cable is set in a proper way at both ends, connect the cable directly between decoder and TV, not via other external equipment. See that your TV shows the correct input, see the user guide for your TV right procedure. This does not help, try to try another HDMI cable between the decoder and TV.

TV picture stops / Chopper, what's wrong?

We always recommend a stable Internet line to ensure high quality on your TV. Crushing / Stop the TV screen may also occur if there is a bad connection between our transmissions and your digital receiver. Check that the decoder is connected directly to the TV outlet and that the cable is undamaged. Also, try to unplug the receiver for a few seconds, to rule that it has not stalled. The biggest source of error for chopping and stop in the TV picture is poor or old appliance cable. Try another apparatus cable or contact us to buy a new cable. It does not help with new apparatus cable please contact our customer service for further troubleshooting.

What do I do if I do not get TV box to work?

- Check that all cables are properly inserted and check if you get an error.
- The user manual contains all the information you need as well as relevant error messages you can get.
- - To speak with a customer service contact us by phone: +47 75 80 32 05 or +34 618 483 651
- Come to our office to talk to us between the hours. 09.00 to 17.00 on weekdays, Saturdays at. 10.00 to 14.00 Teamviewer QuickSupport for Windows

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